Returns Policy
30 days from delivery. That’s your window to request a return or exchange on eligible items.
Definitions
- Delivery date: the date your package is marked delivered.
- Return window: 30 days from the delivery date.
- Our error: defective, damaged, wrong item, wrong size shipped, or significantly different from description.
- Change of mind: you don’t love the color, fit, or style, or you ordered the wrong size.
- Original condition: unused, unwashed, with original tags attached and in original packaging where possible.
- Business days: Monday–Friday, excluding holidays.
1) Your return window
You have 30 days from delivery to request a return or exchange.
We want you to feel amazing in your look. If it’s not quite right, reach out within this time frame and we’ll help.
2) Eligible reasons
- Defective or damaged item
- Wrong item shipped
- Wrong size shipped
- Significantly different from description
3) Item condition requirements
- Unused and unwashed
- All original tags attached
- In original packaging where possible
4) Photos we need to assess your request
- Clear, well‑lit close‑ups of the issue
- A photo of the size tag
- Full front and back photos of the garment
5) How to start a return or exchange
- Email [email protected].
- Include your order number in the subject line.
- Tell us the reason for the return and your preferred resolution (refund or exchange).
- Attach the required photos.
- Wait for our approval and instructions before sending anything back.
6) Who pays for return shipping
- Our error: We cover return shipping. After approval, we’ll provide a prepaid label or reimburse standard return shipping as instructed.
- Change of mind: You cover return shipping and choose the carrier with tracking.
Original shipping charges are refunded only when we are at fault.
7) Items we cannot accept
- Used, worn, washed, or altered items
- Items missing original tags
- Items with minor cosmetic variations
8) Exchanges
Love the style but need a different size or color? If the requested item is in stock, we’ll arrange an exchange once your return is approved. If it’s unavailable, we’ll process a refund instead.
9) Approvals, timing, and refunds
- Approval email: We’ll reply with next steps within 1–2 business days.
- Refund timing after we receive your return: 5–7 business days for inspection and processing.
- Time to appear on your statement: 5–10 business days, depending on your bank or card issuer.
- Refunds go back to your original payment method (PayPal, credit/debit cards, Stripe, or Airwallex) in USD.
Return scenarios at a glance
| Scenario | Who pays return shipping | Original shipping refunded? | Outcome |
|---|---|---|---|
| Our error (defective, damaged, wrong item/size, significantly different) | Beatlebob | Yes | Refund or exchange per your choice, subject to stock |
| Change of mind (don’t love the fit/color/style, ordered wrong size) | You | No | Refund or exchange if available; item must meet condition requirements |
Questions or help
Email: [email protected]
Address: Thôn Mỏ Rọ, Vạn Lĩnh, Chi Lăng, Lạng Sơn